“Road Ranger Nick was very helpful and courteous. While traveling on the Polk Parkway, my wife and I hit an object and suffered a blown tire. Nick showed up some minutes later and immediately sprung into action changing the tire, gave us water and checked the car for possible damages. His professionalism, positive attitude, and demeanor should serve as an example to others. His actions reflect great credit not only to Nick but all Florida Turnpike professionals.”
- Rene, FLAssisted on October 3 by Nick, Florida’s Turnpike Enterprise Road Rangers
“Ralph was phenomenal. I called dispatch and he arrived within roughly 15-20 minutes. I turned off my vehicle for a moment to discard garbage. I went to start my vehicle back up and it would not work. I wasn't sure what happened as I had no sign or reason to assume there was an issue. Ralph arrived and I told him what happened so he said let's try to jump start the vehicle, which I didn't think was possible so I agreed. He then attached the cables and my car was able to power up and start. I was so pleased as I was with my family and my son suffers from autism so this situation didn't help. I thanked him profusely and he was so pleasant. My son actually waved to him as a way to say thank you, and he took the time to come back over to us to make sure we were still safe. I was floored as most people today won't even smile at you. He acted well above and beyond his job and as a human being. Amazing Service as I am truly speechless.”
- David, FLAssisted on September 25 by Ralph, Florida’s Turnpike Enterprise Road Rangers
“Flavio and his truck appeared behind my car, whose rear tire was leaking air rapidly. Flavio was very kind and polite. He identified the cause of the flat tire and gave me options. After he determined the tire was too damaged for me to drive home, he started changing the tire for me. The bolt is different than usual. He patiently tried all kinds of tools and installed the spare tire. I felt I was very blessed today because of Flavio and NYSDOT.”
- May, NYAssisted on September 6 by Flavio, New York State DOT H.E.L.P.
“While driving to our exit, our right front tire blew. My wife and I had started the process of contacting our insurer for assistance. To our surprise, out of nowhere comes Jon. He was driving a highway HELP truck. Before I could explain what had happened, he simply said, ‘you'll be good to go in no time, sir.’ In less than 10 minutes, Jon had changed the blown tire and gotten us back on the road. I am very thankful that that young man was on the lookout for stranded vehicles today. We need many more like him, looking out for others who may not have an immediate way out of vehicle troubles. THANK YOU, VERY MUCH, SIR!!”
- Gregory, NYAssisted on August 30 by Jon, New York State DOT H.E.L.P.
“My sister and I had a flat tire. She couldn't get help from her insurance company. We were pressured for time as we were on our way to pick up my granddaughter from Binghamton University. Rich stopped to help us. He was extremely kind and helpful. He placed the temporary tire and guided us to where we could go to have a tire replaced. We are not familiar with the area, so we were very grateful for his assistance and guidance.”
- Miroslava, NYAssisted on August 3 by Rich, New York State DOT H.E.L.P.